PA Turnpike Customer – Important Information and Notifications

MDTA Aged Toll Transactions

The Pennsylvania Turnpike Commission (Commission) recently received E-ZPass transactions from the Maryland Transportation Authority (MDTA) and requested the transactions be posted to Commission E-ZPass customers who traveled at MDTA toll facilities. The travel dates for these transactions range from June 2020 through April 2021. The Commission anticipates receiving additional transactions through December 2021. The delay in posting these transactions was due to MDTA’s transition to a new toll system. MDTA paused the posting of some E-ZPass transactions to review the data to ensure that customers were charged properly. The COVID-19 pandemic impacted MDTA’s ability to review the individual transactions in a timely manner.

FAQs about the posting of aged Maryland toll transactions to customer E-ZPass accounts.

Why am I being charged now for Maryland toll transactions that occurred as far back as July of 2020?
Maryland transitioned to a new tolling system during the period from June 2020 through April 2021. When the COVID-19 pandemic hit, it impacted the vendor’s ability to properly staff during the transition. To ensure that customers were charged the proper fare, the MDTA paused posting some E-ZPass transactions to customer’s accounts to prepare for the transition. Trips that occurred through that period have now begun posting.
What is the benefit to the customer to posting the transaction electronically now?
By billing now, albeit late, benefits the customer as the toll rate will be less than the higher Video Toll rates. If the toll could not be posted to your E-ZPass account, Maryland would have issued you Notice of Toll Due by mail where the toll rate would have been at the higher Video Toll rate, 50% higher than the E-ZPass toll rate.
Is this a one-time catch up charge or may there be others?
Valid trips that occurred during that period will continue to be processed for payment until the buildup of transactions is cleared.
Who can I contact with further questions about E-ZPass Maryland toll transactions?
Visit DriveEzMD.com or call the E-ZPass Maryland Customer Service Center at 1-888-321-6824 (Monday – Friday: 7 a.m. – 8 p.m.; Saturday: 8 a.m. – 2 p.m.).

NYSTA Rate Increase for Image Tolls

The Pennsylvania Turnpike Commission (Commission) will be posting toll increases in ITOLs (image tolls) received from the New Year State Thruway (NYSTA). These transactions are for PA Turnpike E-ZPass customers who traveled at NYSTA toll facilities from April 2021 to December 2021. The increased toll rates are an initiative implemented by NYSTA for E-ZPass customers to properly mount their transponder in their vehicle. More information regarding the toll rate increase for ITOLS can be found at New York State Thruway (ny.gov)

V-tolls – Why Pay More?

  • V-tolls occur when your E-ZPass transponder is not read, and the license plate image of the vehicle matches to your E-ZPass account.
  • The most common reason that customers receive v-tolls is due to the transponder not being properly mounted in the vehicle.
  • The v-toll rate for class 1 and 2 vehicles is $10.
  • To avoid paying v-toll charges, mount your E-ZPass transponder as required under the terms and conditions indicated in the PA Turnpike E-ZPass agreement.
  • The PA Turnpike will only adjust v-toll charges as a one-time courtesy for 90 days.
  • The PA Turnpike began sending notices to customers with excessive v-tolls in January 2022.

doxo.com

PA Turnpike would like customers who use the online bill pay service, doxo.com, to know about possible payment delays. The doxo.com site lists several U.S. tolling agencies including E-ZPass Pennsylvania, as providers. However, customers using this service have reported long delays from the time their payments are processed until the funds are received by the PA Turnpike and applied to their E ZPass accounts and Toll By Plate invoices.

The PA Turnpike provides multiple options for customers to make payments and strongly recommends the use of one of our direct payment options to avoid delays in payment processing. For more information on payment options available for PA Turnpike customers, visit www.paturnpike.com/pay-a-bill.

E-ZPass Account Notifications via Email

Sign up to receive emails regarding your E-ZPass account. Login to your account from our website and click on Statement/Delivery Options. Don’t have your User ID and password? Contact the PTC E-ZPass Customer Service Center for assistance. When you sign up for emails, you must complete the verification process before we can begin to send email notifications.

Things All PA Turnpike E-ZPass Customers Should Know

  • When entering a new license plate via our website, the PA Turnpike requires that you enter it twice to ensure that it is correct. Customers who enter their license plate information incorrectly are responsible for any erroneous toll charges. The PA Turnpike will not refund toll charges posted for a license plate match if the customer entered an incorrect license plate number.
  • It is important for PTC E-ZPass customers to keep their account information current to ensure they receive notifications regarding their account timely. Review your vehicle, contact, address and payment information and toll activity regularly.
  • If you rent a vehicle, you can add it to your PTC E-ZPass account to avoid paying rental car agency fees. If you do not add the rental vehicle’s license plate to your account, you may be charged fees by the rental car agency even if your transponder is in the vehicle. When adding the vehicle, indicate that it is a rental so that you can list the start and end dates. Remember to update this information if your rental dates change to prevent erroneous toll charges.

How Not to use a Transponder

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