The Pennsylvania Turnpike Commission (Commission) recently received E-ZPass transactions from the Maryland Transportation Authority (MDTA) and requested the transactions be posted to Commission E-ZPass customers who traveled at MDTA toll facilities. The travel dates for these transactions range from June 2020 through April 2021. The Commission anticipates receiving additional transactions through December 2021. The delay in posting these transactions was due to MDTA’s transition to a new toll system. MDTA paused the posting of some E-ZPass transactions to review the data to ensure that customers were charged properly. The COVID-19 pandemic impacted MDTA’s ability to review the individual transactions in a timely manner.
PA Turnpike would like customers who use the online bill pay service, doxo.com, to know about possible payment delays. The doxo.com site lists several U.S. tolling agencies including E-ZPass Pennsylvania, as providers. However, customers using this service have reported long delays from the time their payments are processed until the funds are received by the PA Turnpike and applied to their E ZPass accounts and Toll By Plate invoices.
The PA Turnpike provides multiple options for customers to make payments and strongly recommends the use of one of our direct payment options to avoid delays in payment processing. For more information on payment options available for PA Turnpike customers, visit www.paturnpike.com/pay-a-bill.